Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Dropwestaustralia@gmail.com. Please note that returns will need to be sent to the following address:
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Dropwestaustralia@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Dropwestaustralia@gmail.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, your item must meet the following criteria:
- It is in the same condition as when you received it.
- It is unworn, unused, and still has its original tags.
- It is in its original packaging.
- You provide the receipt or proof of purchase.
To initiate a return, contact us at Dropwestaustralia@gmail.com. Returns must be sent to the following address:
Once your return request is approved, we will provide you with a return shipping label and detailed instructions on how to send back your package. Please note, items sent without prior approval will not be accepted.
For any questions regarding returns, feel free to reach out to us at Dropwestaustralia@gmail.com.
Damages and Issues
We recommend inspecting your order upon delivery. If you receive a defective, damaged, or incorrect item, please contact us immediately so we can assess the issue and provide a resolution.
Non-Returnable Items
Certain items are not eligible for returns, including:
- Perishable goods (e.g., food, flowers, plants).
- Custom or personalized products.
- Personal care items (e.g., beauty products).
- Hazardous materials, flammable liquids, or gases.
Additionally, sale items and gift cards are non-returnable. If you have questions about whether your item qualifies, please contact us.
Exchanges
If you’d like to exchange an item, the fastest method is to return the original item, and once the return is accepted, place a separate order for the new item.
European Union Customers: 14-Day Cooling-Off Period
If your order is being shipped to the European Union, you are entitled to cancel or return your order within 14 days, for any reason and without justification. To qualify, the item must be in its original condition (unworn, unused, with tags, and in its original packaging) and accompanied by the receipt or proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved. Approved refunds will be processed automatically to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card provider to process and reflect the refund. If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at Discountusa042@gmail.com.
Thank you for shopping with us! We are committed to ensuring a smooth and satisfactory experience.